Operating now · 5am – 5pm SGT · Same-day response island-wide
+65 8818 3193 ketch@ketch.sg
Service 02 / Priority

When the smart lock isn’t.

Battery dead, motor jammed, firmware crashed, fingerprint sensor refusing to recognise the only finger you have. Whatever has gone wrong, we can open it, remove it, and put a working lock back on the door — today.

Request emergency call-out → Call +65 8818 3193
Hand opening a smart digital door lock with keypad panel.
Disassembled digital lock cylinder and metal components on a workbench.
Cylinder lock with key on a dark surface.
Gloved hands working a padlock — locksmith at a door.
30 min
Avg. response
Same day
Replacement
5+
Brands fluent in
Independent
Not tied to manufacturer
Brands we work on

Independent of every manufacturer. Fluent in all of them.

Samsung
Yale
Kaadas
Philips
Igloohome
Hafele
Loghome
Epic
Solity
Hyundai

We are not affiliated with any lock manufacturer or their official service centres. We work independently, which means same-day support without waiting for an appointment slot from a brand call centre.

Why digital locks fail

Three categories. One fix: a working door.

Failure / 01

Power

Batteries fully discharged. Backup terminals unresponsive. Power surges from poor wiring. The lock has no idea what time it is, let alone whether to open.

Failure / 02

Mechanism

Motor jam. Latch misalignment from years of door settle. Stripped gear in the drive train. The brain works — the body won’t move.

Failure / 03

Firmware

Bricked update. Fingerprint database corrupted. Bluetooth pairing dropped without a recovery path. The lock is technically alive, just unwilling.

Field protocol

What we do when we arrive.

Discreet, methodical, and clean. We do not want your neighbours to know what just happened any more than you do.

Request emergency call-out →
Disassembled digital lock cylinder and metal components on a workbench.
  1. 01
    Diagnose externally. Power, mechanical, firmware — we identify which without forcing entry first.
  2. 02
    Attempt non-destructive entry. External power injection or manufacturer-known recovery, where available.
  3. 03
    Open if required. Drilled removal of the body, never the door. Damage is contained to the discarded hardware.
  4. 04
    Replace on the spot. Mechanical fallback or new digital unit, fitted, registered and tested.
  5. 05
    Document the cause. So you can argue it with the manufacturer if you choose to.
Field note

“Got home from a long flight to find my lock dead and I was stuck outside. Tried calling a few places — none picked up. Found Ken who promptly answered.”

June Alexis Leong  ·  Facebook review
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