We may collect the following types of information:
- Personal Information: Name, phone number, email address, residential or business address, and any other details you voluntarily provide.
- Service-Related Information: Details about your locks, doors, digital locks, access issues, photos of premises (taken only with your consent), and service history.
- Payment Information: We process payments securely through Cash, PayNow, PayLah!, and major credit cards (Visa, Mastercard, Amex, UnionPay). We do not store full credit card details.
- Website & Technical Data: IP address, browser type, device information, pages visited, and cookies/analytics data to improve your experience.
Section 02How We Collect Your Information
- Directly from you via phone calls, WhatsApp, email, website contact forms, or when you request a quote or service.
- Automatically through our website (cookies and similar technologies).
- From third parties only when you are referred to us or when required for service delivery.
Section 03How We Use Your Information
We use your personal data to:
- Provide and deliver our locksmith, emergency lockout, and digital lock installation services.
- Respond to enquiries, schedule appointments, and communicate with you.
- Process payments and issue receipts.
- Improve our services, website functionality, and customer experience.
- Send service reminders, updates, or promotional information (only with your consent).
- Comply with legal and regulatory obligations.
Section 04Sharing of Your Information
We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:
- With trusted service partners (e.g. payment processors, authorised Simon digital lock suppliers, or delivery partners) who assist us and are bound by strict confidentiality.
- When required by law, court order, or government authorities.
- To protect the rights, safety, or property of Ketch Locksmiths, our customers, or the public.
Section 05Data Security
We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. All data is stored securely and accessed only by authorised personnel.
Section 06Your Rights under the PDPA
You have the right to:
- Access and request a copy of your personal data.
- Correct any inaccurate or incomplete data.
- Withdraw consent for the collection, use, or disclosure of your data.
- Request deletion of your data (subject to legal or legitimate business requirements).
To exercise any of these rights, simply contact us using the details below.
Section 07Cookies and Tracking Technologies
Our website uses essential cookies to function properly and analytics cookies to understand visitor behaviour. You can manage or disable cookies through your browser settings at any time.
Section 08Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws.
Section 09International Data Transfers
Your data is primarily stored in Singapore. If any transfer outside Singapore occurs, we ensure appropriate safeguards are in place to maintain the same level of protection.
Section 10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please reach out to us:
Ketch Services
60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051
Phone: +65 8818 3193
Email: ketch@ketch.sg
By using our website or services, you consent to the practices described in this Privacy Policy.